Policies and Procedures
We believe good practice needs to be supported by clear and sensible policies and procedures that make it easier to do a good job rather than adding unnecessary extra work. We have spent some time trying to develop the following policies, and although they are not complete we think they can already be useful models.
We also decided to make them available on our website as a further demonstration of our commitment to openness and transparency.
Equal Opportunities Policy 
pdf
Adult Protection Policy pdf
Child Protection Policy
User Involvement Policy pdf
Confidentiality Policy pdf
Complaints - use the policy and the complaints guidance together:
Complaints Policy pdf
How to Complain pdf
For more information about pdf files and how to read them, click
here.